Can I set up an SLA from an engineer specified Due Date?

[anthony_butler]

I have a need to set up an SLA who's target/goal is set by an engineer when they accept the work. I want them to commit to how long it will take them to fix an issue and I want to them be able to hold them to account. Is this possible?

[anthony_butler · Accepted solution]

Thanks for your reply, I've managed to sort it now. 

[Deleted user]

Hi @anthony_butler,

If you are happy to, would you please share your solution as it would assist others in the future who might be looking for a similar answer.

Thanks

[anthony_butler]

I followed the instructions https://deviniti.com/support/addon/server/extension/latest/update-sla-to-date-post-function/ after installing the add on. Works perfectly.

[Deleted user]

Thanks @anthony_butler

Have a great weekend :) 

[Susan Hauth _Jira Queen_]

@anthony_butler

That's exactly what I was going to recommend.   We use the same add-on to set SLA due dates

[Deleted user]

Hi @anthony_butler,

Is your JSD instance server or cloud?

Thanks