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Can I Implement a Chatbot in Jira Service Management with Admin Permissions?

Ignacio Ramírez
Ignacio Ramírez
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September 6, 2024

Hi everyone,

I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found anything concrete so far.

Has anyone here successfully set up a chatbot in Jira Service Management or could point me in the right direction?

Thanks in advance for any insights!

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Nadhila Savira
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2024

Hi Ignacio,

I'm unsure what type of chatbot you're trying to implement on JSM? Perhaps you can find one on our Marketplace: https://marketplace.atlassian.com/search?query=chatbot

So far, such a chatbot is indeed not a native feature. We do have Chat feature but I don't think this is what you're looking for.

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Jira Service Management
DEPLOYMENT TYPE
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PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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