I am new to Jira Service Desk and have a question. For processes that don't follow the default process for the standard service request. Should we create a new workflow for the request or handle it via automations. For example we have one process that has 5 different approvals that are needed before the request is sent to the agent to install. We are trying to figure out the best method for handling these more advanced processes.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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