Heads up! On March 5, starting at 4:30 PM Central Time, our community will be undergoing scheduled maintenance for a few hours. During this time, you will find the site temporarily inaccessible. Thanks for your patience. Read more.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Automation: on related issue status change add comment

Katja Huss
Katja Huss January 31, 2022

In the legacy automation I have a rule with trigger "A linked issue is transitioned".

I do not find this in the new automation.

 

Using the trigger "issue transition" I have the problem, that the scope of the rule is just the Jira Service Management project. However the related issues are not in this project. I assume that this rule will not trigger then.


Answer
Watch
Like Be the first to like this
575 views

1 answer

1 accepted

4 votes
Answer accepted
Katja Huss
Katja Huss January 31, 2022

Background information: When the bug ticket is resolved then the service center worker (which are only 2 persons in my case) shall get informed. They write to the customer that the problem is solved.

View More Comments
Katja Huss
Katja Huss January 31, 2022

By writing this background information I found the solution myself. I create a rule for the other project and use there the "issue transition" trigger.

Like
Katja Huss
Katja Huss January 31, 2022

Nope, still does not work.
The branch "For linked issues" considers only the one project

Like
Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events