Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automation Status Change / Commenting Restricted

Vicky Miller
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 13, 2024

Since migrating our existing tickets to a different ticket type and workflow, only the original raiser of the ticket can comment on tickets and trigger movement of the ticket. This should not be the case. Any user within our organization, who reviews and can access tickets, should be able to comment and trigger action on any of our organization’s tickets.

Currently, tickets remain in the same state until only the person who raised the ticket comments.

Ideas?

1 answer

0 votes
Asmath Basha S
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 13, 2024

Hi @Vicky Miller ,

=> Kindly check the Permission scheme in the project and give the appropriate permissions for Browse project, Transition Issue, Add comments and whatever you want to give access to the Users.

=> Before that check the Users you want to access tickets have project permission.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events