You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
This is one of those is this possible questions...
Currently have an automated rule setup where a customer receives an email when a ticket is created with preset phrase in the summary.
This works beautifully, however what I would like to know, is if there is anyway that the recipient of the automated email can then reply to the email and the response is then added to the ticket?
Currently replies would be sent to no-reply@automation.atlassian.com
I realise there is a "reply to" field in the more options, however this would just go to a standard email and the response would not be added to the ticket
Answers on a postcard...
{{reporter.emailAddress}} works for us.
Side note:
I used {{initiator.emailAddress}} but it makes the "Reply to" address in the email the "Actor" on the rule. (For us that is a service account that isn't a human.)
But I have used {{initiator}} in other parts of automations, and it actually references (for lack of better words) the user that does the action that triggers the rule.
So maybe a bug?
Hi,
1) your instance needs a viable e-mail that is attached to your instance.
2) In your customized notification you need to include the hyperlink that url for that issue and the response email would be a valid email.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hmm how would one insert the hyperlink onto the automated email other than manually Inserting it back onto the body of the request?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.