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Auto approver if the creator is the same as approver?

NoName
NoName
Contributor
February 25, 2025

Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.

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Christopher Yen
Christopher Yen
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February 25, 2025

Hi @NoName ,

You could create an automation rule that triggers when the approver is populated that checks if the approver = reporter/creator then to transition the ticket to the approved status. 

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NoName
NoName
Contributor
February 26, 2025

How exactly do you do this when creator is not an option?

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Christopher Yen
Christopher Yen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 26, 2025

@NoName try using a smart value IF condition

2025-02-26 08_27_57-Window.png

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