Auto approver if the creator is the same as approver?

[NoName]

Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.

[Christopher Yen]

Hi @NoName ,

You could create an automation rule that triggers when the approver is populated that checks if the approver = reporter/creator then to transition the ticket to the approved status. 

[NoName]

How exactly do you do this when creator is not an option?

[Christopher Yen]

@NoName try using a smart value IF condition

[NoName]

Thank you, I didn't realize we could do creator.displayName for smart values so this is helpful in many ways.

I ended up creating one already but haven't fully tested it. We have another custom field that fills in from the Creator field so I have that checking against the Issue Reporter field. Can you tell me if the Issue Reporter is the one that the ticket is created for? Essentially, is Reporter and Issue Reporter, the same?