Attachments are not copying from JSM to JWM and vice versa

[shivani shirguppi]

I have created the automation to push the attachments attached in comments from JSM to JWM and vice versa but it is not working.

[Walter Buggenhout]

Hi @shivani shirguppi,

Happy to help, but please share screenshots of your full automation rule and any error messages (if any) you see in your automation rule's audit log. We can't help you based on the information you provided.

In the meantime, for reference check out this support article.

Hope this helps! 

[shivani shirguppi]

@Walter Buggenhout 

JSM to JWM

[shivani shirguppi]

@Walter Buggenhout 

JWM to JSM

[Walter Buggenhout]

That's a good first step, @shivani shirguppi. But what exactly do you do in the  Edit issue / attachments step? There probably is the clue.

[shivani shirguppi]

@Walter Buggenhout  Edit the attachment field which should copy from trigger issue

[Walter Buggenhout]

That looks like the proper way to do this, @shivani shirguppi. It sometimes happens that the data is not properly stored on the issue and that it's not there when your rule tries to access them. You may fix that by adding a refetch issue data action to your rule just before the For linked issues branch. 

[shivani shirguppi]

@Walter Buggenhout I have added refetch issue data action and tested, following is the error