Asset - Atlassian Account ID - view for Technicians

[JZD]

Hello

I have configured assets and our JSM Service Desk technicians (which are in a group for the role: Object schema developers) are able to search and find the Notebooks for the issue reporter. But our technicians are not able to read the atlassian account id.

Is it possible to configure the read permissions for the technicians via a role or specific configuration or is it not possible?

thanks in advance

Regards

J

[Kris Dewachter · Accepted solution]

Hi @JZD ,

Can you check if the technicians have the permission to browse users ?

Global Permissions --> Browse users and groups

Best regards,

Kris

[JZD]

Hi Kris,

thx for the input. It looks that there is no permission for my technicians group. 

Will add it and try again.

[JZD]

Just tested @Kris Dewachter 

That was it. Thank you very much once again for the fast answer!!!

Regards

Jacek