Dear @shivani shirguppi ,
You need to check the permission scheme for the specific Jira Service Management project. If a user has the necessary permissions (like "Edit Issues" or a specific service project permission), they might be able to edit requests.
Different request types can have different workflows and permissions. It's important to check the workflow configuration and see if there are any conditions, validators, or post-functions that restrict editing. Jira allows you to control who can see and/or edit issues using Issue Security Schemes. If the issue (request) is associated with a particular security level, only users who are members of the security level can view or edit the issue.
JSM has its own set of permissions that control who can do what within a service project. This includes who can create, view, or edit requests. In JSM, users who are not agents but need to work on issues can be added as "collaborators". Collaborators usually have limited permissions compared to agents, but this depends on your project's configuration.
If you are an admin, you can adjust these settings to fit your organization's needs. If you're not an admin, you might need to consult with your Jira administrators to understand the current configuration and potential for editing by third parties.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.