Adding Users to JIRA Service Desk

[Stuart Coles]

Hello,

Can anyone explain the exact process for manually adding new users to JIRA Service Desk.

I go to Customers and locate the organization I want to add the user to. I then select add customer.

But, when there, I can only enter an e-mail address which creates the users Full name as the e-mail address. This is not good as when e-mails go out to the customer, the e-mail uses the users e-mail address as their full name.

How, when I'm adding a customer to an organization do I add a full name, and an e-mail address?

[Jack Brickey · Accepted solution]

your observations are correct you add customers by their email. once in the system you can edit the details under the user management area, to an extent.

[Stuart Coles]

Thanks for that.

Are you able to tell me where I need to go to edit the details?

The Full Name appears to be a non editable field

[Jack Brickey]

for Jira users they alone, i.e. not the admin, must go to https://id.atlassian.com/.

[Stuart Coles]

Thanks - that helps alot