If the status is Awaiting for Customer for 5 days and the ticket is not updated for 5 days. Then add a public comment on the issue.
I hope this is possible in Jira.. Please help me to achieve this.
I have added a rule using Automation for jira unfortunately it didn't worked for me. I have attached screenshot for your reference.
Thanks
Madhu
Hi @Andrew Laden , Thanks for the help.
I have changed the trigger as below and still I am not able to get the expected results.
Can you please correct me if I was wrong..
For test purpose I have changed the time to 5m.
Thanks
Madhu
Hi @Andrew Laden ,
I got the point that changing the trigger is the resolution but here it is not acting according to the JQL query.
I have added JQL query that If the ticket is in Particular status and not updated for -5m.
But the rule is neglecting the Second part of the query and Picking all the tickets in that particular statuses. ( Any way we can manage this by using Use this rule since the last time executed check box ) ...is it an expected behavior.
It will be good if it consider the Second part of the JQL last Updated part.
Thanks
Madhu
When you click on "Validate Query" it should show you all the issue that match your current query. You can use that to fix your JQL. Make sure that it only shows the issues you would expect to see.
Also, you probably want to uncheck the "Only include issues that have changed since last time this rule executed" and that is the exact opposite of what you want.