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Add new conditions in SLA Stop condition set

I want to add new conditions in the SLA Stop conditions set.

By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. 

But I want to add "Resolution=Done" condition in the stops conditions set.

How to achieve this, ThanksResolution Done.PNG in Advance.

1 comment

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 27, 2019

It isn’t possible. Unfortunately you can’t use a JQL to define the stop condition 

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