Add new conditions in SLA Stop condition set

[Madhu_Mullangi]

I want to add new conditions in the SLA Stop conditions set.

By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. 

But I want to add "Resolution=Done" condition in the stops conditions set.

How to achieve this, Thanks in Advance.

[Jack]

It isn’t possible. Unfortunately you can’t use a JQL to define the stop condition