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Add new conditions in SLA Stop condition set

I want to add new conditions in the SLA Stop conditions set.

By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. 

But I want to add "Resolution=Done" condition in the stops conditions set.

How to achieve this, ThanksResolution Done.PNG in Advance.

1 comment

Jack Community Leader Sep 27, 2019

It isn’t possible. Unfortunately you can’t use a JQL to define the stop condition 


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