Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Add new conditions in SLA Stop condition set

I want to add new conditions in the SLA Stop conditions set.

By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. 

But I want to add "Resolution=Done" condition in the stops conditions set.

How to achieve this, ThanksResolution Done.PNG in Advance.

1 comment

Jack Brickey Community Leader Sep 27, 2019

It isn’t possible. Unfortunately you can’t use a JQL to define the stop condition 


Log in or Sign up to comment
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you