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Add a Custom field multi-level-cascading-select field to Service desk. Edited

Dear All,

I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well.

But we cannot set it up in Service Desk, due the following error: When I try to add a Multiple Group Picker type field to the Service Desk fields ,I get the following error: This field type cannot be shown - you must provide a preset value. So I have to set pre-defined groups - which should be chosen by the user.

 

I have no clue what can be the root cause. Can you help me?

Thanks

Naveen

2 answers

1 accepted

1 vote
Answer accepted

The multi-level-cascading-select field is not supported by Service Desk.  I don't think the vendor of the add-on can actually make it come through, I have a feeling it would need coding in Service Desk to allow it to be exposed.

Thanks Nic,

Is there any other way to there for adding the multi-select-cascading-select field in the JIRA service desk?

I already answered that.  If there was a solution, I'd have mentioned it.

Hey ... I have spent almost the whole day yesterday looking to do this on Jira Cloud Service Desk. I know this post is about 3 years old. Is this still something that is not possible to do right now? Thank you

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