The first prerequisite is "you have a knowledge base space linked to your project." We use Helpdocs.io for our knowledge base. Can we link our knowledge base to our Jira project?
Atlassian's knowledge base linked to Jira Service Management is in Confluence. AI answers is just part of what the virtual agent offers - it also lets you offer predefined flows to process request, to name an example. So, yes - you can still use the virtual agent without AI, but maybe not to its full potential.
You can/should read through the full documentation over here.
Hope this helps!
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