Hi Atlassian Community,
Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.7. Here are the top 5 things to know:
#1. Email verification: We've added email verification to the customer portal and help center, so you can require customers verify their email addresses. This adds security to your system and makes sure all customers are exactly who they say they are. Learn more
#2. Keeping requests private: In an effort to keep sensitive requestsFrom now on, any new request created in the customer portal will be set to private by default, and you’ll need to specifically choose to share it. As for requests raised over email, we created a new option in the Jira Service Desk configuration to let you choose — keep them private or share away with your customers. Learn more
#3. Setting things right: Agents: We've always treated agents as customers when they act as an approver or comment on requests belonging to the customer's organization. This affected SLAs, statuses on requests, and automation rules, often bringing a lot of confusion to true customers. We've heard your feedback and changed this to make agents who they're supposed to be—agents. This might affect your requests so check out our before and after examples in the upgrade notes. Learn more
#4. OpenID Connect (available for Data Center): Many enterprises still struggle to use industry-standard user management tools to authenticate to Atlassian. Way back we added SAML support to all of our Data Center products and now we are adding a new authentication option through OpenID Connect integration to enable seamless integration with 3rd party Identity Providers. Learn more
#5. Anonymizing users for GDPR Compliance (available for all Jira products): We’re giving admins the power to anonymize their users, hiding or deleting any data that can identify them, making it easy to stay compliant with GDPR and the ‘right to be forgotten’. Learn more
Check out the Jira Service Desk 4.7 release notes for all the details.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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