Meet Atlassian Assist, Halp’s new partner in crime

[Jimmy Seddon]

Hi @Garth Bond,

My understanding is that all Atlassian has done here is renamed the slack bot from "Halp Bot" to "Atlassian Assist".  I don't believe Halp had a way to integrate with Confluence and Assist hasn't received that functionality at this time either.

Sorry I can't offer a better answer for you.

-Jimmy

[abishekchhetri]

Hey @Jensen Fleming ,

Not sure if this is the right channel, but I have spotted an issue with the Atlassian Assist. When changing the status of a ticket to resolved from Slack its removing the description field.

Is there a page I can report this to ?

[Jensen Fleming]

@Garth Bond -- @Jimmy Seddon is correct. Thank you Jimmy!

[Jensen Fleming]

Hi @abishekchhetri -- you can log a ticket here with our support team: https://www.atlassian.com/software/halp/contact

[Nick Dring]

Hi @Jensen Fleming

I left a comment here when the announcement was made that we are interested in using Assist with our internal JSM Premium Cloud with our company Teams. Has the new version been released for Teams?

If not and we integrate Teams now with Assist before the new version is released will there be a new learning curve for our internal clients/colleagues?

Regards

Nick

[Jensen Fleming]

Hey @Nick Dring -- were working on developing it now! You can follow along here: https://jira.atlassian.com/browse/JSDCLOUD-11261

If you would like to use Assist now, you can set it up via Halp by going to halp.com -> add to teams. 

Any set up you do there, will reflect in the release of JSM Chat for teams, so no additional work or training will need to happen for your team :) 

[Pawel Ptaszek]

Are there any plans to incorporate confluence into Assist?

[Jack Ingram]

I would love to see this added to Zoom Team Chat since we have started to shift heavily to it. 

[Jensen Fleming]

@Pawel Ptaszek -- We are currently developing the JSM Virtual Agent which will enable you to integrate knowledge-base/confluence articles into Assist :) Here is the waitlist for the beta: https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent 

[Jensen Fleming]

@Jack Ingram -- Good to know! I made a feature request on your behalf here if you want to vote and watch it! https://jira.atlassian.com/browse/JSDCLOUD-12120