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Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

36 comments

Mart Anthony Salumbides
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July 30, 2019

Hi,

We have used JIRA before with our last company, but it was already set up for us. We are now setting up a small company of 6 people and we would like to use JIRA again but are not sure how to set it up.
We used to use the dashboard and have a master queue of all tasks, then each task had a countdown clock once the job was commenced. The staff used to click on a stop, start, pause button when completing the task, and this measured the time taken so we could produce a report to bill the clients.
Is this something you could set up for us?

Looking forward to hearing from you.

Thank you

Mart

Waseem Bukhari
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September 2, 2019

Hi , How Jira is better than TFS/Azure DevOps Server 2019?

 

What Jira can do which AZURE DEVOPS Can't?

 

Thanks and Regards,

WS

Jessan Luana
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September 6, 2019

Great article.

Antonios Pandis
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September 23, 2019

Thanks for another great article, it was very helpful!

Lerato Mpati
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October 21, 2019

Please Help ... !!!!

I cannot get emails from our custom email address to come into Jira service desk, all settings are correct and now I'm stuck. 

Jack Brickey
Community Leader
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October 21, 2019

@Lerato Mpati , please open a Question in the Community. When you ask questions in Articles very few people will see the question. I would also recommend using the search bar as there are a lot of similar questions like yours that have been previously answered.

Diego Benitez November 13, 2019

I wished the person who configured Jira before me had read this article. I am at the point where it might be easier to start from scratch than trying to fix what I inherited!

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Andy - PTC Redundant
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January 13, 2020

@Diego Benitez : Totally get what you mean...!
Dealing with legacy items can be quite the nightmare! 😢

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Tim Keyes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 20, 2020

Excellent Article @Jack Brickey   #articlegoals

Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 23, 2020

Thank you for this! Great article.

Seon Shakespeare
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February 10, 2020

Excellent post!

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