JSM: How to build a Jira Service Desk using Forms

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Hi Everyone,

In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templates in less than 20 minutes.  

Benefits of using forms:

- No custom fields required

- Hundreds of Pre-built templates that can be customized to your needs

- Ability to dynamically show fields based on conditional logic from previous selections

- Ability to link information from the forms to existing custom fields

- Configurable to have customers edit the tickets after creation


The Forms module contains the following Jira templates:

- New Jira User Account

- New Jira Project

- New Jira Custom Field

- Jira Workflow Change

- Jira Project Status Documentation

- Jira Project Closure

- Jira Project Access

- Jira Permissions Change

- Jira Custom Workflow Documentation

- Jira App Plugin Vetting


Click Here to view the video tutorial


Eli Solutions


1 comment

Ulrich Kuhnhardt _IzymesCo_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 4, 2022

Awesome - thanks for sharing


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