Aside from our internal IT team, we use JSM for our internal People & Culture (HR) services, our Finance team is building out a PO Request Type to kick off their Service project, and we use it with external customers for Ops & Maintenance requests.
The flexibility has been fantastic in supporting each internal practice area needs in addition to setting up projects with specific SLAs for external customers.
Happy to discuss further if you want to explore our use cases.
We initially started using JSM with our database team as a way to relay and track requests for record updates and other non-IT related tasks. Other departments within our org are beginning to set up JSM for their needs as well.
I work for a credit union and we use JSM across most business units, including HR, Lending, Cards, Risk & Compliance and many others. I'd love to chat if you are interested!
We'd be happy to chat if you are still looking for feedback!
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We are using JSM as a service request catalog that includes all things IT (obviously), anything related to our Premises, Floor layout and security, Supply and Postal service, Staff and visitors etc
We use JSM for procurement approval processes, and front-ending particular ordering pathways.
We'd love to see some more cross-over with Jira Work Management in our Service management projects with the different ways of viewing issues that JWM presents, but the customer notifications and workflow approval options of JSM.
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