🎉 Announcing new Customer Service capabilities across all Jira Service Management plans

26 comments

Greg D
Contributor
February 13, 2024

@Gabriel Raubenheimer are you closer to consolidating the Reporter, Request Participants, reference to who raised viaand Organizations fields with the new "customer details" section?

It would be really helpful if all of that was only in a single place when the feature is turned on.  Either:

  • Get rid of new Customer Detail glance, build those new detail fields into the hover profile card, fix the "View Profile" to point to the new rich context if customer is portal-only (currently broken link), and remove "Give kudos" if customer is portal-only (currently broken link)
    • Add hover card to Organizations and Request Participants
  • Have Reporter, Request Participants, reference to who raised viaand Organizations fields all live within new "Customer details" glance and not duplicated in multiple places on the issue view
Like • Steffen Opel _Utoolity_ likes this

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