Yes, Service Desk is compatible with the latest JIRA version (6.4.10). Could you check if your JIRA and SDS match ? https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions
Case if you don't check any additional hint on the log files about the problem and in additional with the community, you can also create a ticket with us: https://support.atlassian.com
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