need help to create a message on customer portal

Need help to show/display the issue/request created message on the customer portal after clicking submit button

Eg. The request has been created successfully with request#

1 answer

Hello @Tushar Kamble,

we are using an automation rule that adds a comment to the ticket. You can find this under project settings > automation.

E.g.:
WHEN "issue created"
IF "user type = customer"
THEN "Add comment"
Write your text and set the comment type to public.

Maybe this would be an adequate solution for you, too.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you