need help to create a message on customer portal

Need help to show/display the issue/request created message on the customer portal after clicking submit button

Eg. The request has been created successfully with request#

1 answer

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Hello @Tushar Kamble,

we are using an automation rule that adds a comment to the ticket. You can find this under project settings > automation.

E.g.:
WHEN "issue created"
IF "user type = customer"
THEN "Add comment"
Write your text and set the comment type to public.

Maybe this would be an adequate solution for you, too.

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