Hello @Tushar Kamble,
we are using an automation rule that adds a comment to the ticket. You can find this under project settings > automation.
WHEN "issue created"
IF "user type = customer"
THEN "Add comment"
Write your text and set the comment type to public.
Maybe this would be an adequate solution for you, too.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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