need help to create a message on customer portal

Need help to show/display the issue/request created message on the customer portal after clicking submit button

Eg. The request has been created successfully with request#

1 answer

Hello @Tushar Kamble,

we are using an automation rule that adds a comment to the ticket. You can find this under project settings > automation.

WHEN "issue created"
IF "user type = customer"
THEN "Add comment"
Write your text and set the comment type to public.

Maybe this would be an adequate solution for you, too.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

856 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot