What version of Service Desk are you running, e.g. 3.4, etc?
If you take a look at your logs do you see anything resembling the following:
An exception occured while rendering the web panel: com.atlassian.servicedesk:sla-web-panel (null)
After looking into other similar support cases reported by other customers, we found that this issue could be caused by some unsupported 3rd party add-on but at this moment, I am unable to confirm that.
To continue with the investigation, can you provide run the following tests and let me know the results?
Please note that with this test, all the add-ons that you installed will be temporarily disabled (including Service Desk), so you might need to schedule it during a maintenance window so that it doesn't impact your business, or you might need to create a clone test instance to run this test.
Here is the steps:
SELECT ( p.pkey || '-' || i.issuenum ) AS issuekey, cf.cfname, cv.textvalue FROM customfield cf, customfieldvalue cv, jiraissue i, project p WHERE i.project = p.id AND cv.issue = i.id AND cv.customfield = cf.id AND cf.customfieldtypekey = 'com.atlassian.servicedesk:sd-sla-field' AND p.pkey = 'ISSUE_KEY' AND i.issuenum IN (ISSUE_NUMBER);
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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