how to force users to search knowledgebase on the client portal before raising request

on the customer portal page as well as the big search box, there are the various request types our users can log. what we would like to do is 'hide' the ability to choose from the request types to force the users to start typing into the search box - we want them to actually use our knowledge base articles! but then still give them the option of raising the request should they not find an article.

 

has anyone done this or could give me some pointers

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