on the customer portal page as well as the big search box, there are the various request types our users can log. what we would like to do is 'hide' the ability to choose from the request types to force the users to start typing into the search box - we want them to actually use our knowledge base articles! but then still give them the option of raising the request should they not find an article.
has anyone done this or could give me some pointers
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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