Excuse me for a noob-question, but I'm trying to get customers in projects to see all requests created by their coworkers (as standard, for all projects).
At the moment, I'm getting a lot of double requests; Had a look on the portal of a user, and they can only see requests they made, even if they click "All".
How do I solve this?
Hi Kevin,
I believe this is what Organizations in JSD are for, please take a look at this blog post:
# https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations
It is an old read from 2016 but has in my opinion a good write-up. Documentation-wise, it is better detailed here:
So in a nutshell, organizations are groups of people belonging to the same "organization" (but this can vary depending on your setup since it is at the end of the day, a group of users, so it can as easily be used for different teams).
Regards,
Radek
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