We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are not.
I'm evaluating JIRA service desk and I can't find any way to see the time remaining in any SLA without first opening each individual JIRA issue.
I have 3 SLA metrics, Acknowledged, Fix Agreed and Resolved.
You can add the column of the SLA field you need to see. Please check the screenshot below.
Screen Shot 2015-03-09 at 4.10.23 PM.png
Hope this works for you.
Thankd and regards,
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs