We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are not.
I'm evaluating JIRA service desk and I can't find any way to see the time remaining in any SLA without first opening each individual JIRA issue.
I have 3 SLA metrics, Acknowledged, Fix Agreed and Resolved.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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