Im a total novice!! i think i have set up a project for a client company, and a service desk. Im trying to set up dummy clients to access the service desk. when i create a user in admin section then add them to the user group of the client service desk. Then i log in as the client i cant access the service desk? when i add the client to the jira-users group. then the customer portal is accessable. Is this the right way to give my client only access to the customer portale service desk?
I am not sure if I understand you correctly, but I do know that even if customers only need to access the customer portal, they still have to be in the jira-users group, otherwise they cannot login. See also this issue https://jira.atlassian.com/browse/JSD-547I have with this, as now I have to do custom stuff to prevent customers from going to the main JIRA interface.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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