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add or customize client resume request portal on service desk

efahrenkrog July 19, 2019

hello,

   how to customize the client portal service desk. how can change, add or remove row into request resume client.

i need add the row Date and priority.

resume service desk.JPG

 

 

 

 

3 answers

1 vote
Radu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2019

Hi,

If you want to have Date, priority or other fields on the same row as the issue you can add those field to the request type( via the issue type) and then reconfigure your queues JQL.

Regards,

Radu

Alexander Bondarev
Rising Star
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July 22, 2019

Nice out-of-box decision!

efahrenkrog July 22, 2019

thanks Radu for answere, i will try that

 

regards,

0 votes
Boyan Angelov
Rising Star
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July 20, 2019

The one we made - Advanced Portal Reports - can do that. 

Cheers,

Boyan

efahrenkrog July 22, 2019

thanks Boyan, i will try with this.

 

thanks again !!

0 votes
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 19, 2019

This is not possible to do OOTB. You can check the Marketplace for an addon. 

efahrenkrog July 19, 2019

thanks for the anwer, but do you know any pluggins can do that.

 

y try with.

Theme extencion

Extemion 

refined

 

but any of three can do that, do you know any pluggins?

 

thanks

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