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Why do we generate two different emails for a notification in different formats?

Robert Parker
Robert Parker
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May 29, 2015
 
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petry
petry
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2015

Can you clarify your question, Robert? Maybe with some screenshots?

We have two different notifications in JIRA, one from Service Desk and another from JIRA itself, however they are not supposed to be sent simultaneously.

Also, which notification is being sent?

Cheers,
Andre 

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