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Where is the 40h SLA goal in the screenshot of this article?

Yuting Qin Atlassian Team May 05, 2016

This question is in reference to Atlassian Documentation: Example: creating an SLA that doesn't track continuous time

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2 answers

my thoughts exactly. The screenshot doesn't explain how a 40h goal is supposed to be implemented.

As I am struggling with implementing relevant SLAs (and useful reports based on those), examples that are half-baked and unfinisher or unclear don't help much. Please update this example!

Yuting Qin Atlassian Team May 10, 2016

I talked to our Tech Writer about this in the morning, Hopefully she will address this issue.

Yuting Qin Atlassian Team May 18, 2016

Screenshot been updated with the goal now! 

0 votes
Ro Atlassian Team May 18, 2016

Hi everyone - thanks for pointing out the screenshot error. I've updated it in that topic. I agree that we could provide some better examples, so I will also take a look at the SLA docs as a whole and see if we can't clear them up a bit.

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