Visibility of tickets in Service Desk within an organization

A customer of ours would like to use the Service Desk as follows:

There is one "power user", who can see every ticket of the members of his organization. The other members should only be able to see their own tickets and not the ones of the rest of the organization. 

Is there a way to achieve this goal?

1 answer

0 vote

Hi Jan,

Have you attempted to setup Issue Level Security?


Issue security levels are created within issue security schemes and let you control which user or group of users can view an issue. When an issue security scheme is associated with a project, its security levels can be applied to issues in that project. Sub-tasks will also inherit the security level of their parent issue.

Take a look at the Configuring issue-level security knowledge base article to see if that will work for you.

Cheers,

Branden

Hi Branden, 

thanks for your response. I will try to meet the requirements of our customer with this solution.

Best regards

Jan

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

960 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you