Just to make sure that we are on the same page, is it happening when you invite customers directly in the project or when you add users through Site administration > Users > Invite users?
Is it happening for all users and customers?
Were the customers already in the project and now you are adding them in the organization?
As a test, you can open a ticket through the customer portal on behalf of the customer and check if they will receive the notifications, so we can confirm that the issue is happening only with the invite.
The "Invite team" on the project is to invite new users and it also counts as a license, it will not invite them to login in the portal to create tickets, they will be agents.
So, just to clarify, are you inviting users to work internally on the tickets?
The organization that you mentioned, is the organization on the project or on admin.atlassian.com?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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