User Configuration for JIRA software users on service desk

Hi, 

 

I'm having issues with Jira software users viewing issues from jira service desk. I have both applications separated, and me, as a jira service desk agent, i can link Jira Software Issues to my Jira Service Desk issues, and when accessing the Jira Software Issue i can see the links with SD issues and their status but my jira software users can't see it (appears failed to load).

My jira software users can't also see the SD Jira issues and are directed to the only public customer portal i have.

I'm using Jira service desk 3.8.

2 answers

0 votes
Alexey Matveev Community Champion Nov 22, 2017

Hello,

I guess your Jira Software users do not have browse projects permission for your service desk project.

Hi Alexey, 

 

They do... i already gave those permissions and nothing...

The only way i'm able to do what i want is to give application access to my jira software users but that will consume Jira SD licenses.

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