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Urgent assistance

Raouf Jellouli
Raouf Jellouli July 17, 2018

Once i log to my account i got Oops message and all is blak

Log's referral number: b13b19d0-9845-442d-aa47-2838822d68cc

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Raouf Jellouli
Raouf Jellouli July 20, 2018

Hi Nic,

 

We moved to a new database Postgresql,  then we loaded the last back up file ( We have a daily backup ) however the side bar of the projects and old closed tickets are not appearing .

 

Please see attached .

 

Regards

RaoufJira side bar issue.PNG

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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July 21, 2018

That looks like your data is ok, but there's something wrong with the networking (missing icons and the "taking longer than usual" usually imply the network is unable to deliver everything the server is trying to give to the browser)

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Raouf Jellouli
Raouf Jellouli July 23, 2018

Thank you . Can you advice how it can be fixed ?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 23, 2018

Use the browsers "developer tools" to identify which parts of the page are taking too long (it might be one specific thing, or the whole page in general, but if you don't know what is slow, there's not a lot you can take to your network people ).  Then get your network fixed so that it is can deliver the data.

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Raouf Jellouli
Raouf Jellouli July 24, 2018

Issue is fixed. The backup file was not copied with the right extension . All fixed now thank you a lot for your support

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Raouf Jellouli
Raouf Jellouli July 18, 2018

thank you for your help.  

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 18, 2018

Ok, great.  But not.

You've got a damaged h2 database - the error "the database has been closed [90098-185]" points to that.  It is unlikely to be recoverable, you will need to go back to the last good backup you took and restore that.

Once you've done that, you should migrate from the test database you've been using to a proper supported database.  (There are good reasons you don't use h2 in production)

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Raouf Jellouli
Raouf Jellouli July 18, 2018

<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops - an error has occurred</title><script type="text/javascript">contextPath = "";</script><link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'><script src='/static-assets/metal-all.js'></script><!--[if lt IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie.css' media='all'><script src='/static-assets/metal-all-ie.js'></script><![endif]--><!--[if IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie9.css' media='all'><![endif]--><meta name="decorator" content="none" /></head><body class=" error-page error500"><script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner"></header><!-- #header --><section id="content" role="main"><div class="aui-page-panel"><div class="aui-page-panel-inner"><section class="aui-page-panel-content lowerContent"><div id="error-state"><span class="error-type"></span><h1>Sorry, we had some technical problems during your last operation.</h1><h2 class="technical-details-header"><span>Request assistance</span></h2><div id="technical-details-content" class="technical-details js-hidden"><p>Copy the content below and send it to your JIRA Administrator</p><div class="technical-details-content" contentEditable readonly><h2>Technical details</h2><p class="referral">Log&#39;s referral number: <strong id="log-referral-id">b2337b3d-03cf-4455-8e94-a254be25ae01</strong></p><div class="info-section" id="causePanel"><h2>Cause</h2><p>Referer URL: <b>http://192.168.30.5:8080/login.jsp</b></p><pre>com.atlassian.cache.CacheException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT attribute_name, attribute_value FROM PUBLIC.cwd_user_attributes WHERE user_id=? AND directory_id=? (The database has been closed [90098-185])</pre><blockquote id="stacktrace" style="overflow-x: auto;"><pre>com.atlassian.cache.CacheException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT attribute_name, attribute_value FROM PUBLIC.cwd_user_attributes WHERE user_id=? AND directory_id=? (The database has been closed [90098-185])
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:211) [atlassian-cache-memory-3.1.0.jar:?]
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:162) [atlassian-cache-memory-3.1.0.jar:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.getUserWithAttributes(OfBizUserDao.java:884) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameWithAttributes(OfBizUserDao.java:254) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.findByNameWithAttributes(DelegatingUserDao.java:73) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.findByNameWithAttributes(IndexedUserDao.java:63) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.findByNameWithAttributes(DelegatingUserDao.java:73) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.findByNameWithAttributes(SwitchingUserDao.java:30) [classes/:?]
at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserWithAttributesByName(AbstractInternalDirectory.java:191) [crowd-persistence-2.10.2-rc04.jar:?]
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findUserWithAttributesByName(DirectoryManagerGeneric.java:323) [crowd-core-2.10.2-rc04.jar:?]
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.findUserWithAttributesByName(ApplicationServiceGeneric.java:591) [crowd-core-2.10.2-rc04.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.getUserWithAttributes(CrowdServiceImpl.java:152) [embedded-crowd-core-2.10.2-rc04.jar:?]
at com.atlassian.jira.security.login.LoginStoreImpl.getLoginInfo(LoginStoreImpl.java:83) [classes/:?]
at com.atlassian.jira.security.login.RecoveryLoginStore.getLoginInfo(RecoveryLoginStore.java:43) [classes/:?]
at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:91) [classes/:?]
at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:100) [classes/:?]
at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:22) [classes/:?]
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:117) [atlassian-seraph-3.0.3.jar:?]
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:78) [atlassian-seraph-3.0.3.jar:?]
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110) [atlassian-seraph-3.0.3.jar:?]
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) [atlassian-profiling-1.9.jar:?]

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Raouf Jellouli
Raouf Jellouli July 18, 2018

at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.johnson.JiraJohnson503Filter.doFilter(JiraJohnson503Filter.java:79) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.johnson.JiraJohnsonFilter.doFilter(JiraJohnsonFilter.java:77) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) [?:?]
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137) [?:?]
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90) [?:?]
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) [?:?]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) [atlassian-core-5.0.8.jar:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) [atlassian-core-5.0.8.jar:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:41) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) [atlassian-gzipfilter-3.0.0.jar:?]
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) [atlassian-gzipfilter-3.0.0.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.6]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.6]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) [catalina.jar:8.5.6]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) [catalina.jar:8.5.6]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.6]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.6]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT attribute_name, attribute_value FROM PUBLIC.cwd_user_attributes WHERE user_id=? AND directory_id=? (The database has been closed [90098-185])
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findListIteratorByCondition(DefaultOfBizDelegator.java:401) [classes/:?]
at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findListIteratorByCondition(WrappingOfBizDelegator.java:278) [classes/:?]
at com.atlassian.jira.entity.SelectQueryImpl$ExecutionContextImpl.forEach(SelectQueryImpl.java:227) [classes/:?]
at com.atlassian.jira.entity.SelectQueryImpl$ExecutionContextImpl.asList(SelectQueryImpl.java:164) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao$UserAttributesCacheLoader.load(OfBizUserDao.java:1044) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao$UserAttributesCacheLoader.load(OfBizUserDao.java:1035) [classes/:?]
at com.atlassian.cache.memory.MemoryCacheManager$3$1.load(MemoryCacheManager.java:207) [atlassian-cache-memory-3.1.0.jar:?]
at com.atlassian.cache.memory.DelegatingCache.lambda$get$0(DelegatingCache.java:162) [atlassian-cache-memory-3.1.0.jar:?]
at com.atlassian.cache.memory.DelegatingCache.lambda$get$1(DelegatingCache.java:190) [atlassian-cache-memory-3.1.0.jar:?]
at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4742) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache.get(LocalCache.java:3937) [closure-compiler-v20151216.jar:?]
at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4739) [closure-compiler-v20151216.jar:?]
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:177) [atlassian-cache-memory-3.1.0.jar:?]
... 138 more
Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT attribute_name, attribute_value FROM PUBLIC.cwd_user_attributes WHERE user_id=? AND directory_id=? (The database has been closed [90098-185])
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:533) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDAO.createEntityListIterator(GenericDAO.java:877) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:857) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericHelperDAO.findListIteratorByCondition(GenericHelperDAO.java:216) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDelegator.findListIteratorByCondition(GenericDelegator.java:1243) [entityengine-1.3.10.jar:?]
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findListIteratorByCondition(DefaultOfBizDelegator.java:398) [classes/:?]
... 154 more
Caused by: org.h2.jdbc.JdbcSQLException: The database has been closed [90098-185]
at org.h2.message.DbException.getJdbcSQLException(DbException.java:345) [h2-1.4.185.jar:1.4.185]
at org.h2.message.DbException.get(DbException.java:179) [h2-1.4.185.jar:1.4.185]
at org.h2.message.DbException.get(DbException.java:155) [h2-1.4.185.jar:1.4.185]
at org.h2.message.DbException.get(DbException.java:144) [h2-1.4.185.jar:1.4.185]
at org.h2.engine.Database.checkPowerOff(Database.java:496) [h2-1.4.185.jar:1.4.185]
at org.h2.command.Command.executeQuery(Command.java:221) [h2-1.4.185.jar:1.4.185]
at org.h2.jdbc.JdbcPreparedStatement.executeQuery(JdbcPreparedStatement.java:108) [h2-1.4.185.jar:1.4.185]
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83) [commons-dbcp2-2.1.jar:2.1]
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83) [commons-dbcp2-2.1.jar:2.1]
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:527) [entityengine-1.3.10.jar:?]
... 159 more
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 17, 2018

You'll need to read the log file to find out what the full errors are.  See <jira home>/logs/atlassian-jira.log

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Raouf Jellouli
Raouf Jellouli July 17, 2018

Well the log is too long to paste it here 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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July 17, 2018

There's not a lot we can tell you without looking at the logs.  A line of generic error message is a start, but it is very rarely enough to pin down the actual problem.

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Raouf Jellouli
Raouf Jellouli July 18, 2018

How can I send you the log ? or how to contact Atlassian ? 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 18, 2018

We only need to see the errors that happen around the point that it fails at.  The best thing to do is for you to read it - it might tell you something you realise you understand - we only need to see the details if you don't understand what it says or can't work out what to do about it.

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