Upgrade JIRA Server with Service Desk 1.2.5

I have a JIRA Server 6.2.2 with JIRA Service Desk 1.2.5 expired trial installed. After upgrading to JIRA Software 7.6.2 ( with first upgrade to 7.0.11) and installed the latest version of JIRA Service Desk application I can not create any Service Desk projects. 

Do I need to perform any actions on my JIRA Server 6.2.2 before upgrading JIRA

 

1 answer

1 accepted

0 vote

Hi Sverrir,

The most likely culprit is that you did not follow the outlined upgrade path for JIRA Service Desk.  Take a look at the article After upgrading to JIRA Service Desk 3.2.x or greater, Service Desk project's navigation bar shows "Unable to render element due to an error":

Unfulfilled upgrade requirements. The minimum version to upgrade to JIRA Service Desk 3.2.x or greater is 3.0.x/3.1.x, this has also been stated in the upgrade notes.

(info) If JIRA has been upgraded to 7.0.x/3.0.x or 7.1.x/3.1.x before, please check the following KB instead:

You'll need to review the above link and the If you have upgraded to 7.3.x / 3.3.x and above section in the After upgrading to JIRA Service Desk 3.2.x or greater, Service Desk project's navigation bar shows "Unable to render element due to an error knowledge base article.

Here are some additional links you'll want to review before you begin:

Let me know if that helps.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,166 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you