When try to setup the email address, getting the above Authentication Error. However, using the email address credential, I can able to connect with webmail.
Adding to more points, currently, I have 8 JSD projects with email setup. Email setting for all of them working fine but facing issue with one email address.
I already gone through the troubleshooting documents but not no luck :-(
Here is the full error message
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." Check out our troubleshooting docs for help resolving the issue.
It is likely that your webmail has been configured to make assumptions that you have not fed into your JSD system.
Authenticate failed really does mean "the mail server at the other end has rejected me". Either you are passing over incorrect credentials, or the mail server has been told to reject you (spam?) or your server (it's a good idea to only accept mail from servers you really trust when you're running a mail server)
Have a look through the troubleshooting doc for JSD for more
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