we are facing an issue in jira service desk regarding the organization. If an agent creates a ticket (via jira service desk not customer portal) he has to add the organization to share the ticket with manually. Is it possible to do this via an automation but without script runner?
Thank you in advance!
Yes, this is what I have already mentioned. It is also not possible to display the orgaizations field to the ticket creation form, although I can add this field to the create issue screen. That is so dumb.
For now we do not want to install more add ons. JSD seems to work not as smooth as meant. There are still so many self-evident functions we are missing. Always have to install more and more add ons to get it to work. That is annoying sometimes.
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