Share Jira ticket with organization

Hi there,

we are facing an issue in jira service desk regarding the organization. If an agent creates a ticket (via jira service desk not customer portal) he has to add the organization to share the ticket with manually. Is it possible to do this via an automation but without script runner?

Thank you in advance!

2 answers

1 accepted

This widget could not be displayed.

Waiting for this issue to be fixed:

The organization field can be added to the Create Screen but once added, it actually doesn't appear in the screen when creating new issues.

https://jira.atlassian.com/browse/JSDSERVER-4723

This widget could not be displayed.
Ivan Tovbin Community Champion Dec 19, 2017

Hi Heike,

I'm afraid that standard JSD automation can't add values to the issue's 'Organizations' field.

On the other hand, Automation for Jira can easily do it.

Yes, this is what I have already mentioned. It is also not possible to display the orgaizations field to the ticket creation form, although I can add this field to the create issue screen. That is so dumb.

For now we do not want to install more add ons. JSD seems to work not as smooth as meant. There are still so many self-evident functions we are missing. Always have to install more and more add ons to get it to work. That is annoying sometimes.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,336 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you