Set Filter of Approval View to Waiting for my Approval on default

Hey everyone,

I want to change the default filter of the portal approver view to display the issues from “Waiting for my approval”.

Currently opening this view the filter is set to “approval history”.

Is it possible to change the default used filter?

image.png

Cheers

1 answer

1 accepted

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Susan Hauth Community Champion Dec 06, 2017

Hi,

That's strange.  The default is waiting for my approval?  Are you sure it's defaulting to Approvals History?

Or perhaps it defaults to that when you have no active approvals?

Susan

Hi Susan,

just tested this and you are right. When there are no active approvals, than the approval history is shown.

Thanks a lot :)

Is it possible to always show the Waiting for approvals view, even tough there are no active approvals?

Cheers

Awraam

Susan Hauth Community Champion Dec 07, 2017

Hi,

Not without hacking into Service Desk.  Sorry about that.

If happy with response please mark as resolved (little checkmark).

Thanks....Susan

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