Set Filter of Approval View to Waiting for my Approval on default

Hey everyone,

I want to change the default filter of the portal approver view to display the issues from “Waiting for my approval”.

Currently opening this view the filter is set to “approval history”.

Is it possible to change the default used filter?



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Accepted answer
Susan Hauth Community Champion Dec 06, 2017


That's strange.  The default is waiting for my approval?  Are you sure it's defaulting to Approvals History?

Or perhaps it defaults to that when you have no active approvals?


Hi Susan,

just tested this and you are right. When there are no active approvals, than the approval history is shown.

Thanks a lot :)

Is it possible to always show the Waiting for approvals view, even tough there are no active approvals?



Susan Hauth Community Champion Dec 07, 2017


Not without hacking into Service Desk.  Sorry about that.

If happy with response please mark as resolved (little checkmark).


Sure, thank you :)

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