Service desk portal new ticket email comes from anonymous

When a user creates a ticket from the customer portal in Service Desk the create ticket notification always emails out as coming from Anonymous and not the user. Any further work on the ticket comes from the user, but just the create email.

How can I correct this so I don't get so many emails from Anonymous?

1 answer

By the way Settings>General Configuration has this as email from:

${fullname} (JIRA)

so when I assign a ticket as a back-end worker it shows Jacob Jaskolka (JIRA) as the from email. I have API on an internal site using b2b portal as the user and when a ticket is created this way B2B Portal (JIRA) is the from name. However, when someone puts a ticket in through Service Desk Customer Portal the email goes out as Anonymous (JIRA) every time. Does anyone have ideas on how to fix this?

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

772 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you