These are just different JQLs behind the queues.
F.e. Unassigned splits in a queue with all unassigned issues and issue type/ request type separated
Unassigned - assignee is empty
hardware - assignee is empty and "issue type" = hardware / assignee is empty and "request type" = hardware
These are just multiple JQL which look like such a grouping.
Hope this could help you - if you have specific questions for this feel free to ask
Bildschirmfoto 2015-03-26 um 11.41.55.png
@SXPCPH It's literally just faking a grouping of queues. So there is no real function behind. You got your "mainqueue" f.e. Hardware requests (component = hardware) ↳ Keyboard requests (component = hardware and category = keyboard) ↳ Mouse requests (component = hardware and category = mouse) So you give the queue a name - every "underqueue" gets an arrow ↳ to fake the visual effect of groups. Behind every queue is just another JQL statement and no real grouping function .. hope this feature comes in a future release. Hope this can help you.
@Simon Kegel Thanks for you help , i cant understand that , let me start in what i have and what i want to do , i have a list of clients name and i have created a feild with all of those names in the customer portal what i want to do is to create a head queue with as (clients) and Place those clients queues as sub queue i have tried to wirte whatever in the JQL statement but cant get it to work thanks in advnace
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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