We are evaluating service desk + confluence, i''ve established connection between service desk and confluence, so user can view directly some confluene document,
Is it possible to see that connection on the top of service desk board? so the user can jump directly to related confluence space?
No, i've created a confluence space for a customer and a jira service desk for testing pourpose. My customer usually start from KB, there he can find the link to his service desk portal. From service desk portal top bar i want to add one link to go back to confluence space
So i want it from where he start a new issue
Currently it's not possible to create links back from Service Desk to the Confluence KB in the top navigation bar.
You can configure a link back to the Confluence KB in the request type landing page - for example in your Customer Portal description or Request Type description you can use wiki markup to define links, eg. "You can go back to the [Knowledge Base|http://myconfluence.com/]".
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG