We are planning to setup service desk project for customers. The ticketing system fields are same for all customers.
What are the recommended approaches?
1. Create seperate Service Desk Project for each customer
2. Create one Service Desk Project and add all customers and organizations?
if we create seperate Service Desk Project for each customer can we create a template and duplicate it?
that depends on how you're going to use it.
Separate service desks
One service desk
At our company, we have two service desks, one for all customers, and another for a special customer with a divergent support contract.
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