We are planning to setup service desk project for customers. The ticketing system fields are same for all customers.
What are the recommended approaches?
1. Create seperate Service Desk Project for each customer
2. Create one Service Desk Project and add all customers and organizations?
if we create seperate Service Desk Project for each customer can we create a template and duplicate it?
that depends on how you're going to use it.
Separate service desks
One service desk
At our company, we have two service desks, one for all customers, and another for a special customer with a divergent support contract.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs