Service Desk Email Processing Log dispatch?

Is there a wy to send the Service Desk Email Processing Log (JIRA->Addons->JIRA ServiceDesk->Email Settings->View Log->Processing Log) daily to an Mailaccount?

Or just to send the failures?

2 answers

Is there really no way to get a daily mail with the Email Processing Logs?

Or can anyone say me where I find the file on the engine?

Thanks in advantage

Hi Michael

I had the same question and raised it with Atlassian Support. This was their reply:

Apparently, there is no feature to filter the status of JIRA Service Desk Mail log for now but, we could use this as a feedback for the logs itself and I have added an additional note on the suggestion ticket below which is to improve the mail logging:

For now, JIRA Service Desk logs is not matured enough like JIRA itself where most of the ERROR/WARN/INFO will be shown on JIRA logs, most of JIRA Service Desk operation will still be shown on JIRA logs as well.

I've, therefore, asked one of our SQL developers to see if he can pull off a report from the back end and schedule it to be emailed out.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

41 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot