Renaming the Comment Button

I want to remove the "Comment Internally" from Service Desk. I would like to set up regular commenting within JSD as I would in any other non-SD project. I'm not sending my users to the Customer Portal as I don't have an interest in using it at this point. Is there a way that I can disable "Comment Internally" or rename the comment button so that only regular commenting is available?

2 answers

Hello Stevie,


There isn't a built-in way to do this, but it can be implemented externally. You want to be able to change the CSS on the issue pages accepting comments. In order to achieve this, you'll have to implement a reverse proxy to act as the webserver front-end. On this proxy you will need to filter for the element containing the button and alter it (hide visibility, etc.). It's not an easy hack, start by looking at this page and then test your own methods:

Another technique worth investigating is to use the banner announcement and place some Javascript in it which takes the action of hiding the button on every page. 

0 vote

Inject a CSS snippet to all pages (or a Javascript snippet that would essentially do the same) and set the "display:hidden;" attribute on the button.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

66 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot