Removing Reopen button/status after 10 days of Resolved Status

Dear JIRA Team, 

 

Is there a possibility to remove/hide Re-Open Ticket status/button after certain days (lets say 10days) of ticket being in Resolved/Closed status ?

 

Regards

Campus JIRA Implementation Team

1 answer

0 vote
Susan Hauth Community Champion Jan 18, 2018

Hi,

Yes you could set a condition on the workflow step where the resolved date is <= -10d.  I found out the hard way that the conditions set on the workflows do actually transpire to the portal.

Hope that helps

Susan

Hi Susan,

 

Could you please help with step by step answer.

 

Many Thanks.

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