Redirect broken for requestor after moving issues

We moved an issue from one service desk to another and the link from the original issue does not work for the requestor. It works for me, an administrator - so it must be a permissions issue. Is there a certain permission that our service desk customers must have in order for this to work?

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Boris Berenberg Community Champion May 14, 2015

Are they listed as a customer on the other service desk in the People tab?

Yes they are listed as a customer

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