Overview result (did this article help yes/no)

Did this article help? Yes/No is the question on every article from the KB that is shown in the service desk. What happens to the results? How do I get insight in what the viewers think of my articles?

Is there a report? or page ranking that shows which answers are appreciated by the users?

1 answer

I believe that the responses are used to improve the search, but are not visible to you as an admin. 

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Atlassian Community Anniversary

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Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

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