Did this article help? Yes/No is the question on every article from the KB that is shown in the service desk. What happens to the results? How do I get insight in what the viewers think of my articles?
Is there a report? or page ranking that shows which answers are appreciated by the users?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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