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Overview result (did this article help yes/no)

Jop Wolff
Jop Wolff
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November 24, 2017

Did this article help? Yes/No is the question on every article from the KB that is shown in the service desk. What happens to the results? How do I get insight in what the viewers think of my articles?

Is there a report? or page ranking that shows which answers are appreciated by the users?

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Like # people like this
636 views

3 answers

1 vote
Boris Berenberg - Atlas Authority
Boris Berenberg - Atlas Authority
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November 24, 2017

I believe that the responses are used to improve the search, but are not visible to you as an admin. 

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Max McDaniel
Max McDaniel August 17, 2020

Curious if there's any more info available on this? Is it strictly for article suggestion purposes?

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Nikolay Tsvetanov
Nikolay Tsvetanov
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October 14, 2020

I don't think that is used for article suggestion purposes also.

It is good to have it , but the admin have to see the results , of course.

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Adam Wride
Adam Wride
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November 28, 2018

I want to see the feedback as well. Why hide it from admins?

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