Hello, we're having issues when we escalate a Jira Service Desk ticket to a development team on Jira Software. We automate adding the Service Desk customer added as the requester on the JSW ticket. But there's no easy way, that I'm aware of, to see that this user is only a JSD customer and does not have a full Jira license to view the JSW issue. Our developers then try to tag the JSD customer in comments, which the customer would not be able to see.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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