Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mentioning JSD Customers in JSW Tickets

Hello, we're having issues when we escalate a Jira Service Desk ticket to a development team on Jira Software. We automate adding the Service Desk customer added as the requester on the JSW ticket. But there's no easy way, that I'm aware of, to see that this user is only a JSD customer and does not have a full Jira license to view the JSW issue. Our developers then try to tag the JSD customer in comments, which the customer would not be able to see.

  1. Is there an easy way to determine who is and who is not a JSD Customer in our organization?
    1. I know how to check licenses as an administrator, but I'm trying to find a way for Jira users to check.
  2. We use ScriptRunner to create the escalated tickets and I was wondering if there was a way to utilize the API to determine is a Jira user is a JSD customer or has a Jira license. 


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

231 views 3 5
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you