Keywords report

Hi all,

Do you know whether (and how) it is possible to set up a keyword report on Jira Service Desk?

For example, I would like to know which are the most common words used on the summary of the issues, as a way to identify critical areas in my system.

The report I need would look something like this (e.g.):

Word  --- Counting --- Number of issues

mouse --- 250 times --- 230 issues

monitor --- 200 times --- 190 issues

wireless --- 100 times --- 98 issues


mousepad --- 2 times --- 2 issues



It is not mandatory to have both the total word counting and the number of issues containing that word on the report, but a similar result would be very helpful.


Do you think it would be feasible?


Many many thanks,


1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Champion Dec 07, 2017

I could have sworn I one saw a word cloud gadget for Jira dashboard but I must have been dreaming. There are a couple Confluence add ons called TagCloud & TechTime Word Cloud but not sure that would work for you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

346 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you